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| Voice over IP Systems | Digital Systems With VoIP Capability |
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Manufacturer Briefs:
Alcatel-Lucent: The OmniPCX system by Alcatel-Lucent comes in two different
offerings, first the OmniPCX Enterprise for large installations, call centers,
distributed networks and locations which require high level redundancy and
reliability. Typically, the Enterprise system is deployed for businesses
which will have more than 100 telephones in any given location. With
Advanced features such as integration to many Smartphones (GSM/Cellular),
real-time collaboration and video-conferencing, true Unified Communications, as
well as presence management, the OmniPCX Enterprise is the core of many large
businesses and campuses.
The smaller system by Alcatel-Lucent is the OmniPCX Office, which is priced and sized to fit today's small business. With its inherent VoIP capabilities, and advanced features derived from the larger Enterprise product, it offers all the functionality of a large system with robust features such as softphone control, Personal Assistant, a call center solution, mobility and many more features. The Office system also has the ability to be an internet router, Email Server, FTP and Web Server, as well as an Anti-Virus and content filter, all of this positions the OmniPCX office as a solid contender in the Small Business market as an all-in-one solution for all your communication needs. |
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| Interactive Intelligence: The Interactive Intelligence voice solution is unique in the fact that it integrates itself into many of the PC applications that your business already uses today such as Microsoft Outlook®, Microsoft Great Plains®, and Microsoft CRM®. The Interactive Intelligence platform is built using Microsoft's .NET® platform and has PC clients that work from a web browser, an installable application, or as a toolbar within Outlook®, each of these applications offer an extreme amount of personal customization that can be tailored to meet an individual's needs, with a true 'One Number' solution, you can give out a single telephone number out and the system will determine if the incoming call is a fax, and route it accordingly, or if you don't happen to be at your desk, it will perform a 'Find-me, Follow-me' search to try to connect the caller to you on another number such as a home number or on a cell phone. The power of this system in a large distributed network with mobile professionals is quite impressive, since it can read emails to you from any phone, change your call routing from anywhere, as well as the ability to use any phone (like your home phone or cellular) as an extension on the system. The Interactive Intelligence system was derived in a call center environment and has proven itself time and time again as a top contender in the Call Center marketplace due to its inherent nature of integration to many CRM type software platforms as well as its Open Source API for endless customization. | |
| Toshiba: Toshiba has been in the communications industry for over 100 years, making them one of the longest lasting communications company in the world. Their product line features systems for small businesses with less than 15 phones all the way up to enterprise solutions with over 1000 phones. Because of their tenure, Toshiba has made it a point to ensure backwards compatibility with all of their systems, so a phone from 10 years ago will still function on a brand new system installed today, and vice versa. With one of the best National Account programs in the industry and specific programs for Government entities, Toshiba has been deployed in many nationally recognized establishments, and has a reputation for quality and low failure rates. The Toshiba CIX product family supports multi-node networking over IP based networks as well as digital, analog and IP stations including SIP endpoints and SIP trunks. | |
| ESI: ESI is a privately held American based company with over 20 years of success and positive growth. With innovative features such as Bluetooth cellular integration, presence management via RFID key fobs and tags, as well as innovative solutions to complex business needs with easy to use system features and a 'one-of-a-kind' help button on every telephone with contextual sensitive verbal user guides to clearly explain how to use the system; ESI's vision to provide an easy to use, easy to communicate system for any business. | |